Accessibility Statement

Our Commitment to Accessibility

At FSCB, we believe that banking should be accessible to everyone. We are committed to making our website, mobile application, and in-branch services usable by all people, including those with visual, hearing, motor, or cognitive disabilities.

This statement reflects our ongoing effort to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards published by the World Wide Web Consortium (W3C), and to comply with applicable federal laws including the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.

What We Are Doing

Known Limitations

We are committed to transparency. While we strive for full accessibility, some areas of our website or digital services may not yet fully conform to WCAG 2.1 AA standards. Known areas under active improvement include:

• Some older PDF documents (account agreements, rate sheets) may not be fully tagged for screen reader access. We are converting these to accessible formats on a rolling basis.
• Third-party widgets, including certain embedded financial calculators, may have accessibility limitations that we do not fully control. We actively work with vendors to improve this.
• Some video content may not yet have captions or audio descriptions. We are adding these incrementally.

If you encounter an accessibility barrier not listed here, please tell us using the contact information below. Your feedback directly informs our improvement roadmap.

Requesting Accommodations

If you need a specific accommodation to access our services — including large-print account statements, Braille correspondence, sign language interpretation for branch visits, or an alternative format for any FSCB document — please contact us. We will respond within two business days and provide the accommodation at no charge.

Feedback & Complaints

We welcome feedback on the accessibility of our website and digital services. If you experience a barrier that prevents you from accessing any part of our site, please let us know using the contact information above. Please include:

• A description of the barrier or issue you encountered
• The web address (URL) or location where the issue occurred
• The device and assistive technology you were using (if applicable)
• Your preferred contact method for our response

If you are not satisfied with our response, you may file a complaint with the U.S. Department of Justice (ADA) at ada.gov or the Consumer Financial Protection Bureau at consumerfinance.gov.